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Privacy notice
This notice explains what Source collects when you use this website, and why. It is written in plain English and last updated on 10 November 2026 (Asia/Shanghai).
Who operates this site
This website is operated by the Source portal, an independent inquiry service. It is not operated by Lukka Pack or Lukka Packing (Dongguan) Co., Ltd., and it is not the factory’s official site.
What we collect
If you submit the inquiry form, we collect the contact details and project information you enter: name, company, email, country, optional phone and WhatsApp, product type, specifications, description, and any image links you provide. We also store the time of submission, the factory the inquiry is directed to, your IP address, and browser user agent. These technical details help us operate the service, prevent spam, and understand how inquiries arrive.
If you only browse the public pages, we do not ask you to create an account. Standard request logs on our hosting provider (Cloudflare) may include IP address, request URL, and user agent.
How we use it
We use inquiry content and contact details to operate the portal and to route your request to the partner factory so they can review it and follow up with you. We may also use this information to improve the service, prevent abuse, and keep a record of what was submitted.
Who we share it with
We share relevant inquiry details with the partner factory named in your request (currently Lukka Pack) so they can respond. We use infrastructure providers, including Cloudflare, to host the site and store inquiry records. We do not sell your personal data.
How long we keep it
We keep inquiry records for as long as needed to route the request, allow follow-up, resolve disputes, and operate the service. Technical logs follow our hosting provider’s ordinary retention.
Your choices
You can choose not to submit the form. Phone and WhatsApp are optional. If you want to correct or delete an inquiry you submitted, write to us through a new inquiry and include the reference number shown after you submitted, or enough detail for us to find the record. We may need to retain some information where we have a legitimate reason to do so, such as preventing abuse.
Contact
The operator of this site is the Source portal. Use the inquiry form to reach us about privacy or the service. Do not send payment card details through the form.